Our helplines

Three specialist helplines, one family. Each is staffed by techs who know that equipment inside and out. Choose yours to get started.

Green water, pumps, filters, heaters and automation. A real pool tech on live video walks you through it.

Fault codes, heaters, jets, pumps and water care. Live video help from a spa tech who has fixed it before.

Pilots that won’t stay lit, remotes, valves and gas inserts. Get a fireplace tech on video, with safety first.

Each helpline handles its own booking and support. Helpline Family is the parent company and does not take service calls directly.